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A Transparent Process for Mis-Sold Car Finance Claims

Filing a car finance claim can often feel daunting. At Finance Fair Play, we simplify the process by combining our deep expertise in claims and legal matters with a focus on clear, straightforward communication.

Our team has extensive experience helping clients navigate claims efficiently and successfully. We ensure you’re kept up to date at every stage, so you always know how your claim is progressing. With our support, the process becomes easier, more transparent, and less stressful.

Below is a step-by-step overview of our client-focused process, designed to carefully assess and resolve cases of mis-sold vehicle finance.

Step 1: Start Your Vehicle Finance Check

Start your claim by filling out our quick, online vehicle finance form. We collect essential details about yourself in order to assist us in locating any vehicle finance agreements taken between 2007 and 2024.  The process is fast, simple, and lays the groundwork for a detailed assessment of your claim eligibility.

Step 2: Comprehensive Review of Your Agreements

Once we have your information, our team conducts a detailed search to uncover all finance agreements you may have held between 2007 and 2024. We examine every agreement carefully, even ones you might not recall — to ensure no potential claim is overlooked.

Step 3: Corresponding with Your Lender

At this stage, we liaise directly with your lender to confirm and obtain all necessary information about your finance agreements. This ensures we have accurate details to properly assess and submit your claim. We handle the entire process for you, keeping it efficient, seamless, and fully compliant with legal requirements.

Step 4: Evaluating Your Claim's Eligibility

Once we have all the relevant finance records, our expert team reviews them thoroughly to determine whether your case is eligible for compensation. This allows us to provide a clear and honest assessment of your claim’s strength.

Step 5: Filing a Formal Complaint

If your claim appears valid, we prepare and submit a formal complaint to your lender(s). This complaint clearly outlines the details of your case, highlighting any mis-selling and breaches of consumer protection rules. It is carefully structured to be persuasive, professional, and fully supported by evidence, urging the lender to resolve the matter promptly.

Step 6: Working Towards Your Settlement

After the complaint is submitted, your lender reviews the case and begins discussions toward a resolution. Our goal is to secure a fair settlement that compensates you for any financial loss due to mis-sold finance. Throughout this stage, we act as your advocate, keeping you informed and advising on next steps. If a resolution isn’t reached, we can guide you on escalating the matter to the Financial Ombudsman Service (FOS).

* The FCA is likely to launch a free redress scheme, with an estimated average payout of £700 per agreement. Compensation will depend on your specific circumstances and eligibility.

Discover If You’re Eligible to claim - its Quick & Easy

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Finance Fair Play is dedicated to helping consumers reclaim money lost through mis-sold car finance agreements.